At Decuccia, we attempt to make sure you're proud with each purchase. If you stumble upon any troubles along with your order, please assess our go-back and refund coverage below.

Return Window

You might also additionally request a go-back or refund within 30 days of receiving your order. Items need to be unused, in their original packaging, and in a resealable situation to be eligible for go-back.

How to Request a Return or Refund

To provoke a go-back or refund, touch us at [email protected] together with your order variety and a short rationalization of the difficulty. Our group will manually guide you through the following steps.

Return & Refund Eligibility

• Defective or Damaged Items: If you obtain a broken or defective object, notify us within 7 days of transport with pictures of the difficulty. We will both update the object or difficulty for a complete refund.
• Wrong Products: If you obtain the incorrect object, please contact us within 7 days. We will call the go-back delivery and ship the appropriate product.
• Undelivered Orders: If your package deal does now no longer arrive inside 15 days from the delivery confirmation, reach out to us for assistance. If the package deal is shown to be lost, we are able to reship the order or difficulty a refund.
• Order Cancellations: You might also additionally cancel your order within 12 hours of setting it. Once processed for delivery, cancellations will now no longer be possible.

Refund Processing Time

Once your go-back is approved, refunds are processed within 5-7 commercial enterprise days and credited back to your authentic charge method. Processing instances might also additionally range depending on your financial institution or charge provider.

If you've got any questions, feel free to reach out to [email protected]—we're glad to assist!